Projector Lamp and Bulb Returns
Projector Lamp Source gives customers a 1 year warranty on all projector lamps
for faults related to defective materials or workmanship. The 1 year warranty starts
on the day the projector lamp is shipped from our warehouse. The warranty period
is 1 consecutive year. Projector Lamp Source will do everything it can to process
your projector lamp return quickly to minimize any delay.
It is important you inspect your lamp as soon as you receive it for any shipping
damages. You must contact us immediately (within 48 hrs) to report any shipping
damage.
Projector Lamp Source will void the warranty if the lamp is modified or altered
in any form or shape. Projector Lamp Source does not accept any projector bulb return
that is the result of a problem with the projector or TV, and not the lamp itself.
Projector Lamp Source does not accept any projector bulb return that is the result
of a problem with the projector or TV, and not the lamp itself.
All projector lamps sent back to us must be in their original packaging. The lamp
box/packaging must be unmarked and undamaged. All lamps must be sent back inside a
larger outer carton with bubble wrap or foam packing to prevent shipping damage.
Projector Lamp Source charges a 25% restocking fee for returns with damaged or marked packaging.
We reserve the right to increase this fee if the lamp is not returned in the original packaging,
unmarked and undamaged condition.
Projector Lamp Source keeps a world leading database of projector lamp and projector
bulb information. Occasionally errors can occur, and if we send you the wrong lamp
based on our database information/our website information then we will arrange to
have the projector lamp returned to us at our cost and no restocking fee will apply.
If you purchased your projector lamp on credit card a refund will be made to the
card you paid with after the goods have been inspected by Projector Lamp Source.
If you purchased your projector lamps or bulb by wire transfer or check a refund
will be made to the same account after the goods have been inspected by Projector
Lamp Source.
All projector lamp returns must first be authorized by Projector Lamp Source within
1 year of the original ship date. An RMA number (Return Merchandise Authorization)
must be obtained by the customer prior to shipping any projector lamp back to us.
If you do not have an RMA number and the lamp is shipped back to us it is likely
your item will automatically go into our recycling program and then no credit can
be issued.
Important:
This form is not an RMA or authorization to return your projector lamp. Please wait
for confirmation from Projector Lamp Source prior to sending your lamp. Projector
Lamp Source will contact you after receiving your information. Note that customers
have 30 days from the date an RMA number is issued to return their projector lamp.
Unfortunately after 30 days has passed from the date of issuing an RMA number we
cannot accept your return.
Please complete the form below and wait for a response from a Projector Lamp Source
representative:
